Privacy Policy

We respect and value your rights as a data subject, thus, in collecting, using, processing and storing your personal information in compliance with the requirements of PAGCOR and in order to offer to you our services, we strictly abide by the mandate of the Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations (collectively "Privacy Laws"). Aside from PAGCOR, it is necessary to share your information with our third-party service providers, suppliers, partners, related companies, affiliates and subsidiaries to enable us to provide our services, manage your account, track your gameplay, conduct profiling, promotions, campaigns, distribution of prize/s, and such other similar services.

I. When and how do we collect your data or information?

We collect your data or personal information upon entry into any of our facilities and registration in our onsite guest registration system or through remote/online registration.

II. Why do we collect your data or information?

We collect your data or information for any of the following cause(s):

  1. Security Reasons;
  2. Compliance with lawful orders of competent authorities;
  3. Marketing and statistical research;
  4. Processing of registrations to avail of our services;
  5. Processing of requests to join our marketing programs/campaigns;
  6. Contractual and regulatory compliance;
  7. Enforcement of our rights before any competent authority, regulator, law enforcement agency, or any judicial or quasi-judicial body.

III. How do we protect your data or information?

Our Front Desks and registration system are manned by trained employees and security personnel outsourced from third-party providers who went through our strict screening process. Each of them is covered by appropriate Confidentiality and Data Sharing Agreements.

Maintenance of our information database, as well as custody of the logbooks containing the data and information, remain within SLPHC's control and are only viewed by authorized personnel on a need-to-know basis.

As a matter of policy, we do not share your data or information with third parties unless the same is with your express consent, or in compliance with the lawful orders of competent authorities.

IV. How long do we store your data or information?

Your personal information will be retained only for a period of five (5) years from the date of your account registration or as long may be necessary for the fulfillment of the declared, specified, and legitimate purposes provided above, or when the processing is relevant to the purpose, strictly in accordance with our records retention policy. After such period, personal data shall be disposed of or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public, or would not prejudice the interests of the data subjects.

V. What are your rights?

Under Data Privacy Laws, you have the right to:

  1. Be informed that your personal data will be, are being, or were collected and processed.
  2. Reasonable access, upon written requests, to your personal data that an organization collects or holds of you and the reason for such processing.
  3. Object if the processing of personal data involved is not based on consent or on legitimate interest unless the processing is pursuant to a subpoena, contract, or a result of a legal obligation.
  4. Suspend, withdraw, or order the blocking, removal, or destruction of your personal data;
  5. Claim compensation if you suffered damages due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal data, considering any violation of your rights and freedoms as a data subject.
  6. File a complaint to the National Privacy Commission if any of your rights as a data subject is violated.
  7. Correct dispute or demand correction of your information if the same is inaccurate or erroneous.
  8. Obtain and electronically move, copy, or securely transfer your data for further use.

VI. Cookies or links to other websites

Cookies are small text files that are placed on your computer by websites you visit. They are widely used to make websites more efficient, as well as to provide information to the owners of the site. We use cookies to gain a better understanding of how visitors use our website. Cookies help us tailor the website to your personal needs and improve the usability of the website. We keep all the information from cookies in a non-personally identifiable format.

While the website may contain links to websites operated by parties other than us, we are not responsible for the privacy practices or contents of such websites.

Our website uses:

Necessary cookies - cookies that are necessary for the operation of a website. Without these cookies, this website would not work properly. Accordingly, we are not asking for your consent for these cookies. For all other cookies, your informed consent is required.

Functional cookies - cookies that are set up to improve the functionality of the website. Functional cookies may allow us to serve you content tailored to your interests.

You can change your cookie settings in your browser preferences. This is usually found in the options or preferences menu of your internet browser. You can block any cookies from any website by activating the setting on your browser which allows you to refuse the setting of some or all cookies. However, if you block all cookies you may not be able to access all or a part of our website. You can also use your browser settings to delete cookies.

If you have any complaints, questions, concerns, or objections about this Privacy Notice, and/or our personal information processing activities, please contact us through the following:

Office of the Data Protection Officer

E-mail: dpo@hotelstotsenberg.com

Office Address: Gil Puyat Avenue corner Andres Soriano Sr. St., Clark Freeport Zone, Pampanga

YOUR DECLARATION AND CONSENT

I hereby declare and state that:

I am at least twenty one (21) years of age, and I am not in the NDRP or among the banned personalities as stated under the Memorandum Circular No. 6, Series of 2016 of the Office of the President;

I have fully read and understood the Terms of Use of my registration and membership and I agree and commit to follow and obey them, including any modifications or amendments thereto.;

The information and details I provided are true, correct and authentic;

I agree and commit to abide by the existing applicable laws, PAGCOR issuances, rules and regulations in relation to my usage of the services of Licensee;

I have fully read and understood the Licensee’s Privacy Notice, and I freely and voluntarily give my consent and permission for the collection, use and processing of my personal information. I have been fully apprised that withdrawal of this consent will result in the deactivation of my account;

I hereby agree and commit to complete the Licensee’s “Know Your Customer” requirements before my first cash out/ withdrawal, or within seven (7) days from my registration, whichever comes earlier;

I acknowledge that when using third-party/ies, such as GCash, etc., when I do transactions through Licensee’s RGP, I agree and allow the Licensee to use all information I have provided in the course of using the Licensee’s services.

I am fully aware that deposits, withdrawals and/or transfers to and from a payment/banking channel other than my registered account may be a ground for the suspension or termination of my account, subject to further investigation by Licensee.